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VAT and Custom Fees

VAT and Custom fees: We do not add or charge you any VAT or custom fees. We enclose all the necessary documents with any product you purchase from us. Therefore, with all that we do to offer it at a low price and not charge you any shipping, if you have to pay any VAT or custom fee, it is beyond your control and ours.

Refund and Warranty Policy

1. Return: Customer must contact us within 30-days from purchase -except as noted bellow- to get Return Authorization Number.

2. Refund: As soon as we receive the returned product, we will refund you 70% the actual product price minus the Shipping and handling charges and the customer pays for the return mailing and packaging charges. Please, note the Shipping and handling is not refundable unless an error on our behalf as shipping the wrong merchandise. While we believe strongly in customer satisfaction, we realize that a return carry cost on our customers such as the Shipping, handling and the cost to return the item to us. Therefore, please if you are not sure of any of our products to be what you are looking for, then email us before you purchase and we would be glad to assist you.

3. Damage: In case of damages, Please make damage claims directly to the carrier for merchandise shipped by a common carrier.

4. Exceptions: Some items maybe subject to an additional return policy as noted on the particular item.

5. Warranty: Aidoo Aid product results can vary depends on the individual using it and the length of time is used. We are a re-seller and not the developer of the product. We can not sell a returned product of Dr. Aidoo Aid; therefore, we offer no warranty or claims other than what presented by the manufacturer and inventor of the product. Dr. Aidoo Aid product we warranty based on our general return policy within 30-days and covers 70% of the price minus the shipping cost. Other products we sell on the site have warranty that is listed on the description of the product.

Common Trade Practice and Acts and Laws where a purchase takes place shall be followed by both the customers and the merchants. Typically this means that the laws at the buyer's own location shall be govern should a dispute on the the purchase occur. In this regard, online shopping makes no difference than buying from a street shop near you. As eCommerce gains its popularity, governments and banks all have well-defined rules to for consumer protections. A vast majority of online shoppers get their money back from the banks after disputing their purchases.

As a guidance, following is a list of terms and conditions that are standard practice in the industry. Each participating merchant might have slight variations on some product categories.

1. Accuracy: All information in this site is provided to our best ability or maintained by participating vendors. However, in case of error Customer shall indemnify and hold harmless , against any and all claims, demands, actions, suits, losses, liabilities, damages, costs, and expenses, including without limitation reasonable attorneys' fees, costs and expenses relating to your use of our services.

2. Price: Due to the dynamic nature of the market and our services, prices are subject to change with out prior notice.

3. Payment: Return checks are subject to extra service charges by banks. Dishonored checks may be subject to penalty by laws and all other related collection cost, including attorney fees.

4. Warranty: If a product has a warranty, it should be posted beside its description. We also offer a refund policy unless otherwise stated, please see our refund policy  guidelines for detail.

5. Shipping: We do our best to process your order and ship within 48-72 hours. Once we ship, we will email you an online tracking. We ship by Express Mail Services. It usually arrive after 3 to 14 days to most destinations.

6. Out of Stock and Sold out: We try to daily to  update our stock data and add new ones. However, sometime an item you ordered is actually sold out already. If this occur to you, we will notify you as soon as possible and if we already processed your payment, we will refund you 100% the amount. Please, accept our sincerest apology for any inconvenient that may have caused you.

7. Dispute: In case of dispute, we will take every measure possible to protect the integrity of our trading platform services and to ensure the appropriate governing laws are obeyed by all parties. This includes termination of our services to any law-breaching parties.

At , we enforce the highest standard to protect your privacy while shopping with us.

• All your sensitive private information, including password, bank / credit card details etc. is transmitted over the Internet via 2048 bit SSL encryption. In addition, No sensitive information will ever be sent via email. This ensures that no data can be intercepted on the way to and from our server.

• All your sensitive private information, including password, bank / credit card details etc. is stored under industrial strength Triple-DES encryption. This ensures no body can hack in to the database and use that information.

• Your password will not be revealed even if you forgot and requested the login information be sent via email. We will send you a temporary one instead. Your bank / credit card details will not be revealed to even yourself though you can update the information on your account.

• We do not have access to your payment information. It is by the third party secured and reputable processing company. Your order information is transmitted over an SSL protected connection to our server. Every participating vendor is required to follow strict commercial laws in handling the information.

• All relevant privacy laws are strictly followed. In particular, none of your personal data will ever be used outside the scope of the commercial operation of our business.

• No promotion emails will ever be sent to you unless you opted for it. You can opt out at any time by updating your account information.